Shipping Policy

Shipping Policy

Q1. How long does order processing take?

Orders are usually prepared within 1–3 business days before shipment, excluding weekends and Korean holidays.

During album releases, pre-order periods, or high-volume sales, processing may take additional time.

Q2. How long does shipping take?

Delivery times vary depending on your location, shipping method, customs clearance, and courier conditions.

Tracking information will be emailed once your order has shipped.

Q3. How do pre-order and in-stock items ship together?

Pre-order items ship after the official release date or warehouse arrival date.

If your order includes both pre-order and in-stock items, the order may ship together after all items are ready.

If you want in-stock items first, please place a separate order.

Q4. What happens if my address is incorrect or the package is unclaimed?

Please make sure your shipping address is correct before checkout.

If a package is returned due to an incorrect address, refusal, or unclaimed delivery, reshipping fees and related costs may apply.

We may not be able to reship until the returned package is received and any additional fees are paid.

Q5. Do you ship internationally?

Yes. We ship internationally from South Korea to eligible destinations shown at checkout.

Q6. Customs, duties, and import taxes

International orders may be subject to customs duties, import taxes, VAT/GST, brokerage fees, or other charges set by the destination country.

These charges are not included in the product price or shipping fee unless clearly shown at checkout.

We recommend checking with your local customs office before purchase for country-specific import rules or fees.

If delivery is refused because of customs charges, return shipping, customs fees, and related costs may be deducted from any refund.

Q7. What should I do if tracking says delivered but I did not receive it?

If tracking shows “delivered” but you have not received the package, please first check with your local courier, post office, building office, or household members.

If the issue remains unresolved, contact us with your order number and tracking information.

Shipping Policy Guide

Orders are usually prepared within 1 to 3 business days before shipment, excluding weekends and Korean holidays. Pre-order and mixed orders may take longer because they ship after all ordered items are ready.

Delivery timing depends on destination, selected shipping method, customs clearance, and courier conditions. Duties, taxes, VAT/GST, brokerage, and other import charges are the buyer's responsibility unless clearly shown at checkout.

International shipping tracking is sent when available. Check the carrier tracking page for the latest order status; customs processing and carrier handoffs can delay updates.

This guide summarizes the checkout policy. Read the Shipping Policy for the legal policy.

Need help? support@starphotocard.com