Shipping policy
Do you ship internationally?
We currently offer shipping services to over 10 countries worldwide. If you experience any issues related to payment, please contact us at stevemoon6522@gmail.com.
How long does it take for my order to arrive?
Total delivery time = processing time + shipping time
Processing Time
- The average processing time is 1-2 business days and check the details about shipping for pre-order products.
Shipping Time
- US (United States) Shipping Time: 10-16 business days
- Other Countries Shipping Time: 10-20 business days
Where can I find my tracking number?
Once your order is shipped, we'll send you an email containing the relevant information. You can then track your order through your items in your post office site or https://www.17track.net/en.
My order status says "delivered" but I haven't received it.
Please reach out to us at stevemoon6522@gmail.com.
Do I have to pay customs duties and taxes?
Customs duties for international shipments are the responsibility of the customer and vary from country to country.